tamasaa Terms & Conditions

01 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "tamasaa," "we," "us," or "our" refers to the operator of the tamasaa platform accessible at tamasaa.net.
• "Platform" means the tamasaa website, mobile browser interface, all games, payment systems, promotional tools, and support functions collectively.
• "Player," "you," or "your" refers to any individual who registers for or uses a tamasaa account.
• "Account" means the registered user account created by a Player to access real-money gaming services on the Platform.
• "Real-Money Balance" means funds deposited by the Player and held in their tamasaa wallet for wagering purposes.
• "Bonus Balance" means promotional credits awarded by tamasaa, subject to applicable wagering requirements before withdrawal is permitted.
• "KYC" or "Know Your Customer" refers to the identity and age verification process required under applicable regulatory standards before withdrawals may be processed.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government authority responsible for regulating gaming activities in the Philippines.
• "PHP" or "₱" refers to the Philippine Peso, the currency in which all tamasaa transactions are denominated.
• "Wagering Requirement" means the total amount of eligible wagers a Player must place before a Bonus Balance may be converted to withdrawable Real-Money Balance.

02 Acceptance of Terms

By accessing the tamasaa Platform, registering an Account, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with the tamasaa Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease use of the Platform and, if applicable, close your Account. Continued use of the Platform following the publication of any amendments to these Terms constitutes acceptance of the revised Terms.

03 Eligibility

To register and maintain an Account on tamasaa, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age 21+ in accordance with PAGCOR gaming standards governing real-money online gaming in the Philippines.
• You must be a natural person and not acting on behalf of a third party, corporation, or entity.
• You must not be a resident or citizen of any jurisdiction in which online gaming is prohibited by applicable law.
• You must not be an employee, contractor, or immediate family member of tamasaa or any of its affiliated game content providers.
• You must not be subject to any self-exclusion agreement, whether imposed by tamasaa or any other gaming operator, that would prohibit your participation.
• You must be of sound mind and acting of your own free will, and not under the influence of any substance that impairs your judgment.

tamasaa reserves the right to request documentary evidence of eligibility at any time. Providing false information regarding eligibility — including age, identity, or jurisdiction — constitutes a material breach of these Terms and will result in immediate Account closure and forfeiture of all balances.

04 Account Registration

Each eligible individual may register one Account on the tamasaa Platform. Multiple accounts per person are strictly prohibited. tamasaa employs identity verification technology to detect duplicate registrations, and any accounts found to be duplicates may be suspended pending investigation.

When registering, you must provide accurate, current, and complete information including your legal name, date of birth, residential address in the Philippines, and a valid email address. You are responsible for keeping this information up to date. Notify tamasaa promptly via live chat or email if any registered details change.

You must create a unique password for your tamasaa Account and must not share your login credentials with any third party. tamasaa will never ask for your password via email, live chat, or telephone. Any communications requesting your password should be treated as fraudulent and reported to tamasaa support immediately.

tamasaa reserves the right to decline any registration application without providing a reason, and to request additional identity documentation at any point during the Account lifecycle in order to comply with applicable anti-money laundering and KYC obligations.

05 Deposits & Withdrawals

All financial transactions on the tamasaa Platform are conducted in Philippine Pesos (₱). tamasaa currently accepts deposits and processes withdrawals through the following channels: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.

Deposits: The minimum single deposit is ₱100. Deposits via GCash and PayMaya are typically credited to the Player's tamasaa wallet within seconds of confirmation. Bank transfer deposits via BPI, BDO, Metrobank, or UnionBank may take up to one business day to reflect, depending on the originating bank's processing schedule.

Withdrawals: The minimum single withdrawal is ₱500. Withdrawals will only be processed to the same payment method used for the Player's most recent deposit, where technically feasible, as an anti-money laundering measure. tamasaa targets same-business-day processing for all withdrawal requests submitted by verified accounts before 3:00 PM Philippine Standard Time.

KYC Requirement: Withdrawals will not be processed for Accounts that have not completed the full KYC verification process, including submission of a valid government-issued photo ID and proof of address. Players are encouraged to complete KYC verification promptly upon registration to avoid delays when they wish to withdraw.

• tamasaa does not charge fees on deposits or withdrawals. Your payment provider or bank may apply their own fees, for which tamasaa accepts no responsibility.
• Funds deposited into your tamasaa Account are held separately from tamasaa's operational funds.
• Withdrawals may be subject to additional review if they trigger internal anti-fraud or anti-money laundering monitoring thresholds.
• tamasaa reserves the right to request supporting documentation for any withdrawal, including the source of deposited funds, in compliance with applicable regulations.

06 Bonuses & Promotions

tamasaa offers a range of bonuses and promotional offers to eligible Players, including welcome bonuses, deposit reload bonuses, cashback promotions, referral rewards, and VIP-tier benefits. Each promotion is governed by its own specific terms, which are published alongside the offer and are incorporated into these Terms by reference.

The following general bonus conditions apply to all tamasaa promotions unless the specific promotion terms explicitly state otherwise:

• Bonus funds are credited to a Player's Bonus Balance and are subject to a wagering requirement before they may be converted to withdrawable Real-Money Balance. The applicable wagering requirement is stated clearly in each offer's terms.
• Wagering requirements must be completed within the validity period stated for the bonus. Bonus funds that have not met the wagering requirement by the expiry date will be forfeited automatically.
• Bonuses are available to one Account per household, per device, and per IP address. tamasaa reserves the right to withhold or withdraw bonuses where it has reasonable grounds to suspect that a Player is exploiting promotional offers.
• Not all game types contribute equally to wagering requirements. Live casino games, slots, bingo, and fishing games may carry different contribution percentages, as specified in the relevant promotion terms.
• tamasaa reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that such modification does not adversely affect bonus funds already credited to a Player's account.
• Players who have opted out of receiving bonus offers will not have promotional funds credited to their accounts automatically and must contact support to opt back in.

07 Game Rules & Fair Play

All games available on the tamasaa Platform — including live casino tables, slot games, bingo rooms, fishing games, and sports betting markets — operate under rules published within each respective game environment. Players are responsible for familiarising themselves with the rules of each game before placing wagers.

All slot games, fishing games, and bingo titles on tamasaa use certified random number generator (RNG) technology that has been independently audited by accredited testing laboratories. RNG certification ensures that game outcomes are statistically random and cannot be predicted or manipulated by any party, including tamasaa.

Live casino games are operated by licensed third-party providers whose dealing procedures, shuffle protocols, and payout calculations are independently audited. tamasaa does not have the ability to influence the outcome of any live dealer game.

• In the event of a technical fault during a game round, the affected round will be declared void and any wager placed will be returned to the Player's Real-Money Balance.
• tamasaa is not responsible for losses resulting from a Player's misunderstanding of game rules, incorrect bet placement, or decisions made under incomplete information.
• Game results displayed in a Player's account transaction history are final and shall be treated as the official record. Claims disputing a game outcome must be submitted to tamasaa support within 72 hours of the relevant game session.
• Collusion, use of automated betting software (bots), exploit-based play, or any form of cheating is strictly prohibited and will result in permanent Account closure.

08 Responsible Gaming

tamasaa is committed to promoting responsible gaming across its entire player base. The Platform provides a suite of responsible gaming tools that are available to all registered Players directly from within their account settings, at no cost and without requiring contact with support.

Available responsible gaming tools include:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period before activation.
• Session Time Reminders: Players may configure session duration alerts to receive notifications when a continuous gaming session reaches a specified length.
• Cool-Off Period: Players may temporarily suspend their account for a period of between 24 hours and 6 weeks without contacting support. During a cool-off period, the account cannot be used for any gaming activity.
• Self-Exclusion: Players who wish to exclude themselves from tamasaa for a longer period may apply for self-exclusion of between 6 months and 5 years, or permanent self-exclusion. Self-exclusion requests are processed by the tamasaa responsible gaming team within 24 hours of submission.

tamasaa operates in accordance with PAGCOR responsible gaming standards and encourages any Player who believes they may be experiencing problem gambling to make use of the responsible gaming tools available or to seek assistance from qualified support organisations.

09 Prohibited Conduct

The following conduct is strictly prohibited on the tamasaa Platform. Engaging in any of the conduct listed below constitutes a material breach of these Terms and will result in Account suspension, permanent closure, forfeiture of balances, and where applicable, referral to relevant law enforcement authorities:

• Registering more than one Account, or assisting another person to register a duplicate Account.
• Providing false, misleading, or incomplete information during registration or at any subsequent point in the KYC process.
• Using the Platform if you are under the age of 21, or allowing a person under the age of 21 to access your Account.
• Depositing funds derived from illegal activity, including but not limited to fraud, theft, or money laundering.
• Using automated software, bots, scripts, or any technical tools designed to gain an unfair advantage in any game.
• Exploiting software errors, display glitches, or calculation faults to place wagers in circumstances that would not normally be available.
• Colluding with other Players to manipulate the outcome of any game, or sharing confidential game information in real time with another active Player.
• Engaging in systematic wagering patterns designed solely to meet bonus wagering requirements without genuine recreational gaming intent (bonus abuse).
• Attempting to access the Platform or another Player's Account through unauthorised means, including phishing, credential stuffing, or social engineering.
• Conducting chargebacks or payment reversals on legitimate deposits without prior authorisation from tamasaa.

10 Intellectual Property

All content published on the tamasaa Platform — including but not limited to the tamasaa name, logo, visual design, game interfaces, promotional materials, written content, software code, and database architecture — is the exclusive intellectual property of tamasaa or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. This licence does not permit:

• Reproduction, modification, distribution, or public display of any tamasaa content without prior written consent.
• Reverse engineering, decompiling, or disassembling any software component of the Platform.
• Using the tamasaa brand, logo, or any associated marks in any external publication, social media post, or commercial context without authorisation.
• Framing or mirroring any portion of the Platform on any external website.

Any unauthorised use of tamasaa's intellectual property will be pursued to the fullest extent permitted by law.

11 Limitation of Liability

To the maximum extent permitted by applicable law, tamasaa's total liability to any Player in connection with their use of the Platform — whether arising in contract, tort, negligence, or any other legal theory — shall not exceed the total amount of funds deposited by that Player into their tamasaa Account in the 30-day period immediately preceding the event giving rise to the claim.

tamasaa shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or opportunity, whether direct or indirect, arising from the use or inability to use the Platform.
• Service interruptions caused by scheduled maintenance, unscheduled technical faults, internet connectivity failures, or force majeure events including natural disasters, civil unrest, or government-ordered service suspension.
• Losses arising from a Player's failure to secure their Account credentials, enabling unauthorised access by a third party.
• Decisions made by a Player in respect of game strategy, wager sizing, or timing, including losses that a Player attributes to reliance on any information published on the Platform.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers or banking institutions.

Nothing in these Terms shall exclude liability that cannot lawfully be excluded, including liability for death or personal injury caused by tamasaa's negligence or for fraudulent misrepresentation.

12 Privacy & Data Protection

tamasaa collects, processes, stores, and protects personal data in accordance with its Privacy Policy, which is available at tamasaa.net/privacy-policy. By registering an Account, you acknowledge that you have read and understood the Privacy Policy.

Personal data collected during registration and throughout the Account lifecycle — including identity documents submitted for KYC purposes, transaction records, and gaming activity logs — is retained for the minimum period required by applicable anti-money laundering and data protection regulations, and is not sold to third parties for marketing purposes.

tamasaa uses industry-standard 256-bit SSL encryption for all data transmitted between your device and the Platform. Account passwords are stored using cryptographic hashing and are not accessible to tamasaa staff in plain text form.

13 Amendments to These Terms

tamasaa reserves the right to amend, update, or replace these Terms & Conditions at any time. Players will be notified of material changes via a notice displayed upon login to their Account or via the email address registered to their Account, with a minimum of 14 days' notice before the amended Terms take effect, except where immediate amendment is required by applicable law or regulatory direction.

Where a Player does not accept an amendment to these Terms, they may close their Account and withdraw any Real-Money Balance prior to the effective date of the amendment. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

The most current version of these Terms is always available at tamasaa.net/terms-conditions. Players are encouraged to review the Terms periodically.

14 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be submitted to tamasaa's internal dispute resolution process.

Internal Dispute Process: Players must submit a formal complaint to tamasaa support in writing via the contact email stated in these Terms. tamasaa will acknowledge receipt within 48 hours and provide a substantive response within 14 calendar days of acknowledgement. Where a resolution cannot be reached through the internal process, the dispute shall be referred to the appropriate regulatory body.

The parties submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines for the final resolution of any dispute that cannot be resolved through the internal process or regulatory referral.

15 Contact Us

If you have any questions regarding these Terms & Conditions, wish to submit a formal complaint, or need assistance with your Account, you may contact the tamasaa support team through the following channels:

• Live Chat: Available 24/7 from within your tamasaa account dashboard. Average response time: 3–5 minutes.
• Email: [email protected] — please include your registered username and a clear description of your query. Responses are provided within 24 hours during business days.

tamasaa's support agents are bilingual in English and Tagalog and are available around the clock to assist Players based anywhere in the Philippines, from Metro Manila to Mindanao.